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October 23, 2014

Is it OK to delete bad review if you get a refund?

  • Some businesses see nothing wrong with asking consumers to remove negative reviews if complaints are resolved.
    • By BETH J. HARPAZ
    AP Travel Editor

    NEW YORK — Most consumers realize online reviews are not always trustworthy. But a recent magazine column raised new ethical questions about reviews when a traveler said he deleted a complaint after a hotel gave him a 50 percent refund.

    Did the hotel buy the reviewer's silence? Or are businesses entitled to ask customers to rescind reviews if amends are made?


     
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