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September 22, 2016

Wells Fargo workers say the pressure to sell was constant and all-consuming

  • Employees say pressure came directly from top executives, and spurred them to push products on customers who did not need nor want them.
    • By KEN SWEET
    AP Business Writer

    NEW YORK — It began with the constant and compulsive pressure to sell. Then came stress-induced health problems. Wells Fargo employees, both current and former, say they spent every day frantically trying to persuade customers to open more accounts — not for any bonuses, but simply to keep their jobs.

    Even in an industry known for performance demands, the sales goals were unprecedented. Employees described a near-obsessive focus from managers on a daily — or even hourly — basis about whether they were meeting the targets. The selling pressure was even put on tellers at the lowest employment levels of the bank, employees said.


     
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