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January 8, 2018

New shopper habits reshape retail jobs

  • While some workers feel more satisfied, others find their jobs are just a lot less fun.
  • By ANNE D'INNOCENZIO
    AP Retail Writer

    NEW YORK — With new options and conveniences, there's never been a better time for shoppers. As for workers ... well, not always.

    The retail industry is being radically reshaped by technology, and nobody feels that disruption more starkly than 16 million American shelf stockers, salespeople, cashiers and others. The shifts are driven, like much in retail, by the Amazon effect — the explosion of online shopping and the related changes in consumer behavior and preferences.


     
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