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July 5, 2018

Did your small business get a bad review? Here are some tips on how to respond

By DAMIAN J. TROISE
AP Business Writer

NEW YORK — A bad review can seriously hinder a small business' reputation, but dealing with negative social media and online posts is now essential.

The popular online review site Yelp.com recently won a case in California where an aggrieved law firm tried to force it to remove negative posts. Such an action would run afoul of freedom of speech, according to internet companies, but business owners say it could leave the door open to spreading falsehoods without consequences.


 
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