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January 22, 2014
NEW YORK — Dark, dingy, cramped and sad. These are some of the ways travelers describe LaGuardia Airport, a bustling hub often ranked in customer satisfaction surveys as the worst in America.
“It does not represent what people think of when they think of New York and Broadway shows and glamour. It's not very pretty,” said Layla House, a sales manager for a medical supply company who travels from her home in Bullard, Texas, to New York at least six times a year.
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