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July 29, 2015

High rollers: Dealers describe special treatment, abuse

  • Casinos pull out all the stops for big spenders with comped hotel rooms, meals and rebates for a percentage of losses.
    • By MICHAEL MELIA
    Associated Press

    UNCASVILLE, Conn. — One high roller requests a refrigerator full of bananas that he squeezes and throws as he gambles. Another urinates against a wall. Other high-stakes players described by a pit manager at Mohegan Sun, one of the world’s largest casinos, throw chairs, scream at dealers and expect rules to be bent at the tables.

    In the increasing competition for the biggest spenders, casinos are known to pull out all the stops with comped hotel rooms, meals and rebates for a percentage of their losses. But some dealers say efforts to satisfy and retain the players — known as “whales” — go much further, with casinos tolerating abuse and extending courtesies that test the integrity of the games.


     
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