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February 13, 2019

IRS watchdog: ‘Shocking' wait times during shutdown

By MARCY GORDON
AP Business Writer

WASHINGTON — Disruptions from last month's partial government shutdown caused a “shocking” deterioration in the IRS' telephone help for taxpayers in the first week of the filing season, the agency's watchdog said in a report released Tuesday.

In the week of Jan. 28, the official start of the tax season, Internal Revenue Service staffers answered only 48 percent of calls seeking help in filing returns, with an average wait time of 17 minutes, the report from the office of the National Taxpayer Advocate said. That compares with 86 percent of calls answered, and an average wait of 4 minutes, at the same time last year.


 
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