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February 21, 2019

Owners offer tips on managing change

  • Giving your employees more autonomy and more information makes change easier to manage.
    AP Business Writer

    NEW YORK — While change at small businesses can come in a variety of forms, owners can improve their chances of success by being strategic and empathic with staffers.

    Denise Rousseau, a professor of organizational behavior at Carnegie Mellon University's Heinz College and Tepper School of Business, offers some basics that she calls Change Management 101. First, trust staffers to do what's needed. Don't micromanage them.

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