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February 21, 2019
NEW YORK — While change at small businesses can come in a variety of forms, owners can improve their chances of success by being strategic and empathic with staffers.
Denise Rousseau, a professor of organizational behavior at Carnegie Mellon University's Heinz College and Tepper School of Business, offers some basics that she calls Change Management 101. First, trust staffers to do what's needed. Don't micromanage them.
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