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September 18, 2019

Airline customer-service agents report abusive customers

  • Some agents believe airlines condone bad behavior by giving passengers seat upgrades or loyalty miles to defuse the situation.
    • By DAVID KOENIG
    AP Airlines Writer

    DALLAS — Airline customer-service agents say they often get verbal threats from passengers, and sometimes they turn into physical confrontations.

    The agents say alcohol, airline fees and long lines can anger passengers.


     
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