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September 14, 2021
RENTON — Collection agency Convergent will pay more than $1.6 million over misleading letters it sent to Washingtonians, state Attorney General Bob Ferguson announced last week.
The letters contained “settlement offers” to settle debts, including student loans, but failed to disclose that Convergent could not enforce the debt in court. The term “settlement offer” deceptively suggested the possibility of litigation to collect the debt.
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