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January 13, 2020

Underfunded IRS struggles to send refunds, answer calls

  • The agency has faced a massive shortage of funding and an increased workload.
    AP Personal Finance Writer

    Last year was another tough one for the IRS, according to a new federal report.

    Burdened with years of budget cuts and a recent increase in workload to implement a new tax law, the IRS struggled to deliver on its mission in 2019. The annual report from the Office of Taxpayer Advocate found that in the past fiscal year, among other problems, the IRS was late in sending legitimate refunds to many taxpayers and failed to answer the majority of phone calls from taxpayers. The agency also failed to collect billions in unpaid taxes.

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