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Architecture & Engineering
by Design By Clive Shearer |
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November 9, 2011
Management by Design -- Going the extra mile: Is this trip really necessary?
By CLIVE SHEARER
Special to the Journal
Special to the Journal
I get nervous when someone tells me: “We go the extra mile.”
I start to wonder why the extra mile is necessary? What drives the need? Are these extra miles traveled regularly? And are you going the extra mile because you didn't get it right the first time? Is the effort getting you somewhere or is it more like walking against the flow on a people-mover at the airport: You have the illusion of going the extra mile, but from an outside observer's viewpoint you're standing still.
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Previous columns:
- Management by Design: Keep cool when emotions get hot, 10-12-2011
- Management by Design: Is your firm ready for the new economy?, 09-14-2011
- Teamwork lessons from a Tour de France failure, 08-10-2011
- Management by Design: Are you serving what clients want?, 07-13-2011
- Management by Design: Good coaching helps reduce human errors, 06-08-2011
- Management by Design: Successful networkers focus on giving, not getting, 05-11-2011
- Winning teams focus on performing, 04-13-2011
- Management by Design: 10 ways your firm can tone up for spring, 03-09-2011