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Clive Shearer
by Design
By Clive Shearer
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October 12, 2011

Management by Design: Keep cool when emotions get hot

Special to the Journal

What if upset and anger could be kept in check? Anger starts with an instant of annoyance or displeasure — erupting as emotions spill over. Restraining oneself at that very moment might lead to a moment of calm, and perhaps the realization that anger may not accomplish anything.

When we learn to be less reactive we give ourselves the opportunity to channel emotions in a constructive direction.

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