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Clive Shearer
Management
by Design
By Clive Shearer
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October 12, 2011

Management by Design: Keep cool when emotions get hot

By CLIVE SHEARER
Special to the Journal

What if upset and anger could be kept in check? Anger starts with an instant of annoyance or displeasure — erupting as emotions spill over. Restraining oneself at that very moment might lead to a moment of calm, and perhaps the realization that anger may not accomplish anything.

When we learn to be less reactive we give ourselves the opportunity to channel emotions in a constructive direction.


 
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