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by Design By Clive Shearer |
October 11, 2000
Let's observe Buddy after he arrives at work early in the morning. He looks through his in-basket, checks yesterday's mail, remembers that he needs to find that lost letter sometime soon, opens up a project file and then gets up for a cup of coffee. Back at his desk, he leafs through his stack of telephone messages, some several days old, and decides that he had better check his voice mail and his e-mail today.
At this moment, a staff member comes into his office to mention that several staff members have nothing to do. Buddy looks up distractedly and mentions that he has a meeting with the boss in a few minutes. "I will get something organized soon," he says as he hurries over to the boss's office. There he is told that a client has been complaining that details are incomplete on last week's submittal, and the contractor on another job is wondering why he cannot get answers on week-old requests for information. Buddy explains that he did not have the time to check the submittal, and that he has just been swamped with voice mails, so he never received the contractor's message.
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