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Architecture & Engineering
The Client Coach How to build strong business relationships |
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August 1, 2012
The Client Coach: How to deal with a difficult client
By RANDY TUMINELLO
Special to the Journal
Special to the Journal
I'm sure very few of you have ever had to deal with a difficult client. All of your clients adore you as a super hero and reward you handsomely, right? You'll probably never need this article but go ahead and store it in a safe place just in case. So now, if you ever do run into a difficult client, at least you'll be prepared.
Anger or hostility?
. . .
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Previous columns:
- The Client Coach: Eric Overton looks at his career and how the AEC business has changed, 05-09-2012
- The Client Coach: When seconds count: Lessons in time management from basketball, 03-28-2012
- The Client Coach: How you can create loyal clients, 02-22-2012
- The Client Coach: Tips on business development from Elizabeth Morgan at CWA, 01-04-2012
- The Client Coach: Keep clients coming back for more, 11-23-2011
- The Client Coach: Even when times get really tough it's essential to stay in the game, 10-05-2011
- The Client Coach: Here's what successful marketers do, 08-24-2011
- The Client Coach: Good marketers focus on the finish, 07-13-2011