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November 7, 2018
NEW YORK — People can livestream their every move on Facebook and chatter endlessly in group chats. But in most parts of the U.S., they still can't reach 911 by texting — an especially important service during mass shootings and other catastrophes when a phone call could place someone in danger.
Although text-to-911 service is slowly expanding, the emphasis there is on “slow.” Limited funds, piecemeal adoption and outdated call-center technology have all helped stymie growth.
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