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July 19, 2022
Any T-Mobile, Sprint, Metro by T-Mobile and Assurance Wireless customers who text 988 will now be able to connect to a professionally trained crisis counselor for free, at one of over 200 nationwide 988 Suicide & Crisis Lifeline centers. This new option follows T-Mobile's launch of 988 calling in November 2020, nearly 20 months before the July 16, 2022, national rollout deadline for all providers set by the Federal Communications Commission. Prior to the launch of 988 texting, T-Mobile worked to make sure texts would go directly to Lifeline without first being translated to Lifeline's existing 1-800 number. This solution, which became shared across providers and industry partners, means that anyone texting 988 will receive a text back from 988 as expected and not from a different, unrecognizable number.