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December 7, 2022
For the third consecutive year, NW Natural scored the second-highest in customer satisfaction among large utilities in the West, according to J.D. Power. NW Natural received 773 points in the West large utility segment, which represents utilities serving 500,000 or more residential customers, as part of J.D. Power's Gas Utility Residential Customer Satisfaction Study. This is the 19th time the company has scored in the top two in the West. NW Natural also scored in the top 10 in the nation among large gas utilities this year. The 2022 Gas Utility Residential Customer Satisfaction Study is based on responses from 57,239 online interviews conducted from January 2022 through October 2022 among residential customers of the 84 largest gas utility brands across the United States, which represent more than 64.6 million households. The study, now in its 21st year, measures residential customer satisfaction with natural gas utilities across six factors: safety and reliability; billing and payment; price; corporate citizenship; communications; and customer service. NW Natural, a part of Northwest Natural Holding Company, is headquartered in Portland, and has been doing business for more than 160 years. NW Natural currently provides natural gas service to approximately 2.5 million people in more than 140 communities in Oregon and Southwest Washington.