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February 25, 2026

TAPCO Credit Union

Burke

TAPCO Credit Union announced the appointment of Kyle Burke as director of remote service delivery, a newly created leadership role designed to strengthen the credit union's remote service channels, including the contact center and digital experience team.

Burke brings more than 15 years of financial institution experience with a strong emphasis on leading service-to-sales operations, digital engagement, and consumer lending. His background includes leading and coaching service teams, supporting digital adoption, and ensuring strong alignment between member experience, operational performance and regulatory requirements.

In his new role, Burke will focus on developing high-performing remote service teams across all non-physical branch channels. His responsibilities include setting performance goals, monitoring service and sales results, partnering with branches and cross-functional teams, and guiding training efforts in digital and self-service tools. He will also support operational strategy, vendor relationships, compliance, and budgeting.




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