homeWelcome, sign in or click here to subscribe.login
     


 

 

Business


Tuminello The Client Coach
How to build strong business relationships
Subscriber content preview

May 23, 2001

Hard facts about the soft side

By RANDY TUMINELLO
TrustBuilders International

Which is easier to do, develop new systems or change attitudes? Calculate the maximum stress loads for a 7.0 earthquake or keep a client happy? Do the work yourself, or accurately communicate the client’s intent to a colleague? Develop a task schedule, or “sell” it to a skeptical project team? Questions like these vividly portray the hard facts about the soft side.

According to surveys with over 1,500 clients, guess which of the following was found to be the leading cause for poor project performance: a) technical incompetence; b) budget overruns; c) poor adherence to schedule; or d) communication breakdowns. Okay, no surprise. It’s communication.


 
. . .


To read this story in full login or purchase a subscription.



Previous columns:



Email or user name:
Password:
 
Forgot password? Click here.