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September 6, 2019
Every few months, social media lights up with a story or viral video about discrimination in home-sharing: A host kicks out a black guest or cancels a gay couple's booking or doesn't respond to a Muslim woman's inquiry.
The dominant brands — Airbnb, Booking.com and VRBO — work quickly to contain the damage. They may ban the host, find new housing for the guests and remind followers of their anti-bias policies.
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