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September 7, 2007

Caribbean is new hot spot for call centers

  • The Caribbean has taken only a tiny share of the market from India and the Philippines, but the impact is huge on islands with tiny populations.
    • By MICHAEL MELIA
    Associated Press Writer

    SAN JUAN, Puerto Rico — In a global search for low-cost customer service, AOL considered call centers in India and other hotspots — then settled on the tiny island of St. Lucia.

    In choosing the Caribbean island, AOL — a unit of Time Warner Inc. — joined other U.S. companies that have made the region a new global hub for call centers.


     
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