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February 27, 2017

You have a powerful tool: credit card chargebacks

  • Chargebacks not just for billing errors or fraud.
    • By GREGORY KARP
    NerdWallet

    Credit card users who feel helpless when dealing with merchants that provide shoddy goods and services should know they have a powerful tool available to them: chargebacks.

    A chargeback occurs when a credit card holder disputes a charge and the transaction is reversed. People tend to think of chargebacks as remedies for billing errors or fraudulent purchases. But consumers can also dispute a charge if they're dissatisfied with the quality of merchandise, service or delivery and the merchant refuses to make things right, according to the federal Fair Credit Billing Act.


     
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