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by Design By Clive Shearer |
November 12, 2003
Every company has written and unwritten policies, procedures, standards and rules for everyday tasks. Many tasks have a core that must be correct, and a shell offering choices. In my experience, this core represents about 20 percent of every non-technical process.
Consider the way a car is parked in a company parking lot. There are hundreds of possible placement positions between the stripes. Yet, it must be parked somewhere between the lines. That is the 20 percent core. How it is situated within the stripes -- a quarter inch this way or that way in position, location and alignment -- matter very little.
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