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Business
The Client Coach How to build strong business relationships |
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June 12, 2002
Your clients' Bill of Rights
By RANDY TUMINELLO
The Client Coach
The Client Coach
Writer’s Note: The celebration of Independence Day is just around the corner. In keeping with this blessed event, I thought I’d craft the next couple of articles around the inalienable rights of all professionals. The first focuses on your clients. The sequel will be dedicated to you, the professional. (Yes, you have rights too!) You may find this material useful as a checklist for mentoring others, or as a self-appraisal for how well you are managing your client relationships.
Article I—Common courtesies
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Previous columns:
- Overcoming the fear of presentations, 05-29-2002
- Making the most of your marketing time, 05-15-2002
- Marketing lesson at Dead Man's Gulch, 05-01-2002
- What you need to know about donuts, 04-17-2002
- Why are some clients so cynical?, 04-03-2002
- Find out what your staff really wants, 03-20-2002
- Clients' top 10 wishes may surprise you, 03-06-2002
- Ask clients: what will make you happy?, 02-20-2002