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Business
The Client Coach How to build strong business relationships |
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March 20, 2002
Find out what your staff really wants
By RANDY TUMINELLO
The Client Coach
The Client Coach
We’re an “equal opportunity” column. A few weeks back, we talked about the importance of finding out what makes your clients happy. It’s only appropriate that we now consider the other important side of the equation. Listen to the sound of some unhappy employees.
“I don’t know yet if I plan to stay or move on. I have no idea what my future with this firm will be. I see little chance for advancement.”
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Previous columns:
- Clients' top 10 wishes may surprise you, 03-06-2002
- Ask clients: what will make you happy?, 02-20-2002
- How well are you really listening?, 02-06-2002
- Making exceptional service the norm, 01-23-2002
- Are you a partner or just a vendor?, 01-09-2002
- 3 marketing resolutions for 2002, 12-19-2001
- Time for a change in change orders, 12-05-2001
- Recessions do have a positive side, 11-07-2001