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Clive Shearer
by Design
By Clive Shearer
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April 14, 2010

Management by Design: Managing conflict before it erupts

Special to the Journal

Boxing is a head-to-head, physical confrontation. Each fighter tries to outlast the opponent while landing the most damaging punches. Some blows are slipped or blocked, but boxing is mostly a test of force meeting force.

Many confrontations in the office are also head-to-head. Blame, recrimination and even anger are traded back and forth. Accusations are slipped and blocked, and bring out counter accusations.

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