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The Client Coach How to build strong business relationships |
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August 15, 2001
Beware overselling your services
By RANDY TUMINELLO
Special to the Journal
Special to the Journal
“Look who just flew in! How’s it going, Ralph?” (In case you forgot, Ralph’s the guardian angel that popped in unexpectedly in an article a few weeks back. He looks after several professional service firms. As you may recall, he’s on a crusade about the importance of building trust and asked if he could contribute some of his divine wisdom occasionally in my column. Of course, who can turn down a guardian angel?)
“Ralph, you swooped in pretty fast! Must be something urgent!”
. . .
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Previous columns:
- Questions: a great business tool?, 07-18-2001
- Tips on trust from a guardian angel, 07-05-2001
- How to make your meetings matter, 06-20-2001
- Are you marketing in the trenches?, 06-06-2001
- Hard facts about the soft side, 05-23-2001
- When bad things happen to good projects, 05-08-2001