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Business
The Client Coach How to build strong business relationships |
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February 6, 2002
How well are you really listening?
What has happened to our listening skills? Some of our ancient ancestors whose survival depended upon hunting and foraging for food in the wilderness were said to be able to hear a herd of buffalo more than a mile away. Just like them, our survival also depends on a keen listening sense, our business survival that is.
How well do your listening skills measure up? I’m sure you’re going to be a little dismayed when I tell you that according to research by Dr. Ralph Nichols of the University of Minnesota, our average listening efficiency is a paltry 25 percent. Imagine the cost in lost productivity, misunderstandings and relationship breakdowns.
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Previous columns:
- Making exceptional service the norm, 01-23-2002
- Are you a partner or just a vendor?, 01-09-2002
- 3 marketing resolutions for 2002, 12-19-2001
- Time for a change in change orders, 12-05-2001
- Recessions do have a positive side, 11-07-2001
- In a recession, focus on clients, 10-24-2001
- How do clients see you? Find out, 10-10-2001
- Tragedy can teach important lessons, 09-26-2001